NHTSA Complaint #10468487 — 2005 MINI COOPER S CONVERTIBLE STEERING

Complaint Details

ODI Number	10468487
Vehicle	2005 MINI COOPER S CONVERTIBLE
Component	STEERING
Date of Incident	July 26, 2011
Date Filed	July 31, 2012
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

POWER STEERING PUMP STARTED WORKING INTERMITTENTLY, THEN FAILED. CONTACTED LOCAL MINI DEALER (MIDWESTERN AUTO GROUP), WHO ADVISED THAT I BRING IT IN TO "CONFIRM" AT THE DIAGNOSTIC COST OF $140. WHEN I INQUIRED AS TO WHY I SHOULD PAY A DIAGNOSTIC FEE WHEN I HAD I IDENTIFIED THE PROBLEM, MAG SERVICE MANAGER STATED AT THAT TIME THAT A FULL/PARTIAL REPAIR BY MINI USA WAS "HIGHLY LIKELY" IF I BROUGHT THE VEHICLE IN FOR DEALER SERVICE AND PAID THE FEE. AFTER NEARLY A MONTH OF BACK-AND-FORTH BETWEEN MINI USA, MAG, AND MYSELF NEITHER MINI USA NOR MAG WOULD OFFER ANY REPAIR ASSISTANCE. NEITHER MINI USA NOR MAG WOULD ACKNOWLEDGE THE NHTSA INVESTIGATION, THE RECALL IN CANADA, OR THE NUMEROUS ONLINE COMPLAINTS ABOUT THIS WELL-DOCUMENTED ISSUE. BOTTOM LINE: I EXPERIENCED A "SHAKE DOWN" FROM MAG AND MINI USA IN AN ATTEMPT TO CORRECT A KNOWN SAFETY ISSUE. DEPLORABLE PRACTICE. *TR

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