NHTSA Complaint #10456103 — 2004 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	10456103
Vehicle	2004 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	April 22, 2012
Date Filed	April 23, 2012
Mileage	134,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

MY 11 YEAR OLD DAUGHTER WENT TO CLOSE THE REAR WINDOW GATE AND THE RIGHT HINGE BROKE OFF AT WHERE THE HINGE ATTACHES TO THE WINDOW. MY WIFE AND DAUGHTER TRIED TO GET IT LINED UP WITH THE HINGE AGAIN BUT WAS NOT ABLE TO DO ANYTHING WITH IT AND HAD TO DRIVE HOME WITH THE WINDOWS HANGING BY THE STRUTS. LATER WHEN I GOT HOME I NOTICED THAT THE RIGHT STRUT WAS NOT DECOMPRESSING AS WELL WHICH PROBABLY PUT SOME PRESSURE ON THE HINGE. I TRIED TO PUSH IT BACK UP MANUALLY IT WOULDN'T BUDGE. I WAS ABLE TO REMOVE THE RIGHT STRUT AND CLOSE AND LATCH THE WINDOW BUT NOW IT'S CROOKED AND OBVIOUSLY NOT WORKING. I DID RESEARCH AND SEE THERE ARE TONS OF COMPLAINTS ABOUT THIS SAME THING HAPPENING ON 04 EXPLORERS. I AM VERY CONCERNED THAT THE WINDOW WILL FALL OFF AND THIS ALMOST CAUSED BODILY HARM TO MY DAUGHTER WHEN IT FAILED AND FELL. *TR

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