NHTSA Complaint #10451014 — 2011 TOYOTA PRIUS

ENGINE AND ENGINE COOLING issue reported to NHTSA

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Complaint Details

ODI Number	10451014
Vehicle	2011 TOYOTA PRIUS
Component	ENGINE AND ENGINE COOLING
Date of Incident	November 14, 2011
Date Filed	March 9, 2012
Mileage	12,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

UPON ICE START UP AT TIMES, THERE IS A LOUD KNOCKING NOISE EMANATING FROM ENGINE COMPARTMENT. GOES AWAY AFTER 10 SECONDS AND CAR DRIVES FINE. HAS OCCURRED SEVERAL TIMES. THOUGH THERE IS A TSB ISSUED, DEALER WOULD NOT FIX UNLESS ISSUE IS REPLICATED DESPITE SHOWING THEM WHAT MY CAR DID ON VIDEO. MOST NOTICEABLE AFTER CAR WAS RUN FOR A VERY BRIEF TIME HOURS BEFORE. ALSO NOTICE THE LAST FEW WEEKS, WHILE DRIVING VEHICLE, UPON ICE STARTING UP, THE ENGINE IS ROUGH AND THE SHIFT TO ICE IS NOTICEABLE. PREVIOUSLY IT WAS SMOOTH. NO CODES HAVE APPEARED AND THE CAR APPEARS TO RUN NORMAL OTHERWISE. I WOULD LIKE THE DEALER TO FIX THE PROBLEM AS DESCRIBED IN 2 SEPARATE TSBS (ENGINE MOUNTS AND INTAKE MANIFOLD GASKET). *TR

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