NHTSA Complaint #10443456 — 2002 MERCURY SABLE

DRIVER BACKING OUT OF PARKING SPACE WHEN HEARD METALLIC GRINDING SOUND FOLLOWED BY A BANG. THEN WE HEARD THE SOUND OF METAL ON PAVEMENT. WHEN GOT OUT OF CAR THE DRIVERS SIDE OF THE CAR WAS SITTING SO LOW THAT I COULD NOT GET A JACK UNDER IT. THE DRIVER FRONT TIRE WAS COMPLETELY SHREDDED ON THE INSIDE OF THE WHEEL WELL. IT IS COSTING US $700 TO REPAIR. AS PER ODI RESUME EA 08-18 DOCUMENT UNDER REASON FOR CLOSING THE FOLLOWING SENTENCE APPEARS, "THE COIL SPRINGS IN THE SUBJECT VEHICLES ARE DEFECTIVE." EVEN IF THERE IS NO REAL DANGER TO TRAFFIC SAFETY IT IS STILL AND ISSUE THAT FORD SHOULD BE REQUIRED TO ADDRESS, WE AS THE DRIVING PUBLIC SHOULD NOT HAVE TO PAY HUNDREDS OF DOLLARS TO REPAIR IT. ALSO IF FORD WANTS TO KEEP THEIR CUSTOMERS THEY SHOULD ADDRESS PROBLEMS SUCH AS THIS. WE ARE THINKING OF LOOKING TO TOYOTA OR HONDA FOR OUR NEXT CAR AFTER DRIVING FORDS SINCE 1997. *TR