NHTSA Complaint #10435928 — 2007 CHEVROLET IMPALA

I OWN A 2007 IMPALA LT 3.9 L. PURCHASED FROM SUNSET CHEVROLET IN SUMNER, WA 1/03/10. NOT EVEN 3 MONTHS AFTER BUYING THE CAR, THE ENGINE OIL STARTED LEAKING, THE TRANSMISSION STARTED LEAKING, THE POWER STEERING STARTED MAKING AN ABNORMAL NOISE, AND THE CAR NEEDED A BRAKE JOB. (FRONT AND BACK). TOOK CAR TO DEALER (BURIEN CHEVROLET IN BURIEN, WA). WAS TOLD THAT THE NEEDED REPAIRS WERE NOT COVERED BY WARRANTY. WE DECLINED REPAIRS AS WE COULD NOT AFFORD OUT OF POCKET COST. CONTACTED GENERAL MOTORS. WAS TOLD THAT AT THE TIME THE VEHICLE WAS TAKEN TO THE DEALER, THAT RELEVANT COMPONENTS WERE INDEED COVERED BY THE WARRANTY. GM WAS UNSURE OF WHY DEALER HAD TOLD US THEY WERE NOT COVERED BY WARRANTY. BUT THAT THE WARRANTY WAS PRESENTLY EXPIRED, AND EVEN THOUGH IT WASN'T WHEN WE TOOK CAR TO DEALER, THERE IS NOTHING THEY CAN DO NOW THAT THE WARRANTY IS EXPIRED. ALSO, THE TECH AT BURIEN CHEVROLET SAID THAT HE COULD SEE NO SIGNS OF THE SYMPTOMS THAT WE DESCRIBED WERE WRONG WITH THE TRANSMISSION, EVEN THOUGH THERE WAS A SERVICE BULLETIN ISSUED BY GM ON 10/15/09 (06-07-30-023C) WHICH DESCRIBES THE SYMPTOMS EXACTLY AS WE TOLD THE DEALER. IT ALSO CONTAINS INFORMATION NEEDE TO REPAIR THE PROBLEM. NOW THE TRANSMISSION IS ON THE VERGE OF BREAKING DOWN AND THE ENGINE IS LEAKING OIL MORE THAN EVER.