NHTSA Complaint #10427024 — 2006 FORD FREESTYLE

ONE DAY OUR FORD FREESTYLE DECIDED TO LURCH FORWARD ON IT'S OWN. IT THEN LOST POWER AND HAD SEVERAL MORE SURGES. IT WAS UNDER AN EXTENDED WARRANTY (WHICH I PAID FOR) AT THE TIME AND WAS COVERED. FORD HOWEVER WAS WELL AWARE OF THE PROBLEM AND WE HAD TO WAIT 1 MONTH FOR A REPLACEMENT THROTTLE BODY TO BE MANUFACTURED. WE WERE HOWEVER PAYING FOR INSURANCE ON THE RENTAL OUT OF OUR OWN POCKET. AFTER GETTING THE CAR BACK WE HAVE HAD SEVERAL MORE OF THE SAME TYPE OF INCIDENTS OVER THE PAST YEAR ALL OF WHICH MYSTERIOUSLY WENT AWAY AFTER TURNING THE CAR OFF AND THEN BACK ON AGAIN. TODAY IT HAPPENED AGAIN THIS TIME IT WOULD NOT GO AWAY. I HAD AN EXPERT READ THE TROUBLE CODES FROM THE CARS COMPUTER. THE RESULTS ARE ALL ONCE AGAIN CONTAINED TO THE THROTTLE BODY UNIT. FORD LET ME KNOW THE PART WAS OUT OF WARRANTY AFTER 12,000 MILES AND REPAIRS WILL COST ME AN ADDITIONAL 800 DOLLARS. MY WIFE USES THIS CAR TO GET AROUND WITH MY 7 YEAR OLD AND INFANT BABY. THIS IS A SERIOUS PROBLEM THAT COULD POTENTIALLY END UP WITH A TRAGIC OUTCOME. IT IS UNACCEPTABLE THAT FORD CAN ACT LIKE THIS IS NOT THERE FAULT AND NOT BE HELD ACCOUNTABLE. MY CAR IS BUILT ON THE FORD 500 CHASSIS AND THAT CAR TOO HAS THE SAME ISSUES ALONG WITH A FEW OTHERS. SOMETHING SHOULD BE DONE ABOUT THIS IT IMMEDIATELY BEFORE SOMEONE GETS KILLED IF THEY HAVEN'T BEEN ALREADY. I WILL PAY AGAIN TO HAVE MY CAR FIXED AGAIN ONLY BECAUSE MY FAMILY IS IN DANGER AND I AM BEING FORCED TO. I HAVE RESEARCHED THIS EXTENSIVELY AN KNOW WE ARE NOT ALONE. PLEASE FINISH THIS INVESTIGATION AND HOLD FORD MOTOR COMPANY ACCOUNTABLE. THANK YOU FOR YOUR SERVICES IN HELPING KEEP AMERICAN LIVES SAFE! *TR