NHTSA Complaint #10420124 — 2011 FORD ESCAPE

STRUCTURE:BODY:DOOR issue reported to NHTSA

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Complaint Details

ODI Number	10420124
Vehicle	2011 FORD ESCAPE
Component	STRUCTURE:BODY:DOOR
Date of Incident	August 8, 2011
Date Filed	August 19, 2011
Mileage	8,429 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	OK

Consumer Description

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THE DRIVER AND THE PASSENGER FRONT DOOR FAILED AND THE DOORS WOULD NOT OPEN AUTOMATICALLY OR MANUALLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES AND THEY CLEANED THE DOOR LOCKS, BUT THE FAILURE WAS NOT CORRECTED. THE FAILURE MILEAGE WAS 8,429. THE CONSUMER STATED AT 8,429 THE DEALER REPLACED THE DOOR LATCH ASSEMBLY. HOWEVER, AT 8,832 THE FRONT PASSENGER DOOR LOCKED AND NOW IT WILL NOT UNLOCK. UPDATED 10/05/11

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