NHTSA Complaint #10419806 — 2008 HONDA CIVIC

1. I HAD ALL RECOMMENDED SERVICE, INCLUDING OIL CHANGES, PERFORMED ON MY 2008 HONDA CIVIC HYBRID SINCE I PURCHASED IT NEW, WITH RECEIPTS TO PROVE THIS, AND NEVER HAD A PROBLEM WITH THIS CAR PRIOR TO THIS INCIDENT. 2. THE ENGINE FAILED CATASTROPHICALLY, WITH NO ALERT OR WARNING LIGHT, ON A HIGHWAY AT 55MPH DURING RUSH-HOUR TRAFFIC. 3. THE FAILED ENGINE WAS REPLACED WITH A USED ENGINE, AS RECOMMENDED BY THE HONDA SERVICE LOCATION WHERE I HAD THE CAR TOWED. THE SERVICE MANAGER NEVER PROVIDED AN EXPLANATION OF WHAT DID OR MIGHT HAVE HAPPENED, AND HE REPORTED THAT EVERYTHING ABOUT THE ENGINE SEEMED APPROPRIATE EXCEPT FOR THE FACT THAT IT HAD "SEIZED". HONDA PROVIDED NO FINANCIAL ASSISTANCE, BECAUSE THE WARRANTY HAD EXPIRED, OFFERED NO EXPLANATION OR UNDERSTANDING, SEVERAL TIMES SPOKE UNPROFESSIONAL AND, THEREFORE, LOST A CUSTOMER. *KB