NHTSA Complaint #10412636 — 2011 HYUNDAI SANTA FE

ON MAY 26TH 2011 AROUND 6:20 PM WHEN I DROVE ON A LOCAL DOWN HILL ROAD WHICH IS ABOUT 400 YARD LONG, AT A SPEED ABOUT 20 MPH, MY CAR LOST BRAKE AND POWER STEERING. I SUPPOSED TO STOP AT A STOP SIGN AND MAKE A LEFT TURN. WHEN I PRESSED MY BRAKE PEDAL, MY CAR CAN'T STOP AND THE PEDAL WAS VERY HEAVY, AND I CAN'T TURN THE STEERING WHEEL EITHER. MY CAR KEPT GOING STRAIGHT. I KEPT STEPPING ON THE BRAKE PEDAL VERY HARD AND MY CAR FINALLY STOPPED IN THE MIDDLE OF STREET GRADUALLY. WHEN I LOOKED, I NOTICED CHECK ENGINE LIGHT AND OIL LIGHT WERE ON. I THEN TURN OFF MY CAR AND REST A WHILE. I THEN TURNED MY CAR BACK ON AND FOUND CHECK ENGINE LIGHT AND OIL LIGHT WENT OFF AND EVERYTHING SEEMED BACK TO NORMAL. WORTH TO NOTE THAT IT WAS HOT THAT DAY ABOUT 90 DEGREE AND I RIDE ON BRAKE SLIGHTLY FOR ABOUT 300 YARD ON THAT DOWN HILL ROAD BEFORE THIS INCIDENT HAPPENED. I WAS ABLE TO DRIVE SLOWLY BACK HOME THAT DAY AND BROUGHT MY CAR TO THE CLOSEST HYUNDAI DEALER AT 7:30 AM THE NEXT MORNING. HOWEVER THE DEALER WAS NOT ABLE TO REPRODUCE THE FAILURE AND FOUND NOTHING. I THEN CONTACTED HYUNDAI AND HYUNDAI CREATED A CASE NUMBER AND SUGGESTED ME GO TO THE SELLING DEALER. ON JUNE 7TH, I BROUGHT MY CAR TO THE SELLING DEALER AND THEY COULD NOT REPRODUCE THE FAILURE EITHER AND ASKED ME TO COME BACK TO THEM WHEN IT HAPPENS AGAIN. HOWEVER, IT COULD BE DANGEROUS WHEN MY CAR LOSES BRAKE AGAIN WHEN I AM DRIVING. I AM WONDERING IF THERE IS ANY OTHER WAY TO INVESTIGATE ROOT CAUSES OR STRESS MY CAR TO REPRODUCE THIS ISSUE. *TR