NHTSA Complaint #10409413 — 2002 CHRYSLER PT CRUISER

PARKED 2002 PT CRUISER IN SHOPPING CENTER. UPON RETURN VEHICLE WAS COMPLETELY DEAD. PUSHED TO ADJACENT GOODYEAR DEALER (REMAINED 3 DAYS) SAID IT NEEDED A NEW BATTERY, STARTER & #11 FUSE. ALL REPLACED AND WHEN BACKING OUT OF GOODYEAR, VEHICLE DIED & #11 FUSE AGAIN BLEW. OWNER HAD OLD STARTER EXAMINED ELSEWHERE AND FOUND IT TO BE IN PERFECT WORKING ORDER. GOODYEAR REPLACED OLD STARTER PLUS REPAIRED BATTERY GROUND CABLE. DROVE 45 MILES TO DOCTOR AND VEHICLE DIED WHEN STOPPING IN LOT. TARZANA GOODYEAR CAME, REPLACED #11 FUSE AND DROVE TO THEIR GARAGE. UNABLE TO DETECT ANY PROBLEM. OWNER DROVE VEHICLE HOME WITH NO PROBLEM. WIFE DROVE VEHICLE TO DENTIST & WHEN PULLING OUT OF LOT AND IN WITH FLOW OF TRAFFIC, VEHICLE DIED. #11 FUSE REPLACED AND DROVE HOME. LATER TOOK VEHICLE TO CROWN CHRYSLER IN VENTURA, CA & SIGNED CONTRACT FOR $100.00 BENCH FEE FOR THEM TO LOCATE PROBLEM. VEHICLE REMAINED THERE "SIXTEEN DAYS" UNTIL CROWN REFUSED TO CHECK ANY FURTHER UNTIL OWNER WOULD SIGN CONTRACT TO PAY $500.00 FOR FURTHER DIAGNOSIS. CROWN SAID THAT IT MIGHT NEED $700.00 POWER TRAIN CONTROL MODULE. CROWN ADVISED THAT ONCE INSTALLED, IF THAT WAS NOT THE PROBLEM, THEY WOULD NOT REMOVE IT & OWNER WOULD INCUR $700.00 PLUS INSTALLATION CHARGE. VEHICLE WAS THEN BROUGHT TO OWNER'S RESIDENCE WHERE IT REMAINS GARAGED. PLEASE ASSIST IN THIS MATTER.......................THANK YOU. *TR