NHTSA Complaint #10401769 — 2010 RAM 1500

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 10401769
Vehicle 2010 RAM 1500
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 13,866 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

I NOTICED THAT THE FRONT BUMPER ON MY 2010 DODGE RAM 1500 IS DEVELOPING RUST ON THE FRONT BUMPER. I WENT TO MY LOCAL DODGE DEALER AND WAS INFORMED THAT THIS WOULD NOT BE COVERED UNDER WARRANTY. I CONTACTED CHRYSLER AND WAS INFORMED TO TAKE THE VEHICLE TO ANOTHER DEALER WHICH TOOK PHOTOGRAPHS OF THE DAMAGE. THE DEALER SUBMITTED THESE PHOTOS TO CHRYSLER. CHRYSLER DENIED MY CLAIM UNDER WARRANTY FOR THE RUST ON THE FRONT BUMPER. CHRYSLER STATED THAT IT HAD BEEN ROCK CHIPS THAT CAUSED THE DAMAGE. WHAT SEEMS ODD ABOUT THE CHIPS IS THAT I HAVE NORMAL FINISH AND RUST SPOTS. THERE ARE NO CHIPS WITH JUST PRIMER LEFT WHICH YOU MIGHT HAVE WHEN HAVING ROCK CHIPS. I HAVE NEVER OWNED A VEHICLE THAT STARTED TO HAVE PROBLEMS WITH RUST WITHIN A YEAR. THIS MAKES ME QUESTION THE LONG TERM VIABILITY OF THIS VEHICLE AND TO QUESTION THE PURCHASE OF THIS AUTOMOBILE.

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