NHTSA Complaint #10401540 — 2002 MERCURY SABLE SUSPENSION

Complaint Details

ODI Number	10401540
Vehicle	2002 MERCURY SABLE
Component	SUSPENSION
Date of Incident	May 25, 2010
Date Filed	May 11, 2011
Mileage	50,657 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

ON MAY 25, 2010, THE LEFT REAR STRUT AND SPRING BROKE, AND PUNCTURED MY TIRE. ONE YEAR LATER, ALMOST TO THE DATE, THE LEFT FRONT STRUT AND SPRING BROKE AND PUNCTURED THAT TIRE ALSO. LUCKILY FOR THE SECOND INCIDENT, THE CAR WAS PARKED. I WOULD HATE TO THINK WHAT MIGHT HAVE HAPPENED HAD I BEEN DRIVING THE CAR AT THE TIME. THE ROD WAS RIGHT INSIDE THE TIRE, AND I'M SURE IT WOULD HAVE CREATED AN ACCIDENT! FORD/MERCURY HAS NO RECALL ON MY VIN, ALTHOUGH THERE ARE RECALLS ON THE FORD TAURUS, WHICH IS BASICALLY THE SAME CAR. IT IS ALSO NOT PART OF THE FORD CUSTOMER SATISFACTION GUARANTEE AS SOME OF THE TAURUS' ARE. I THINK FORD/MERCURY SHOULD HAVE TAKEN THE APPROPRIATE ACTION TO HAVE THESE REPAIRED.

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