NHTSA Complaint #10392343 — 2002 FORD WINDSTAR

TL*THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT RECEIVED NHTSA RECALL 10V385000 (SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY). HE WAS INFORMED BY THE DEALER THAT THE AXLE NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT HE WOULD HAVE TO WAIT FOR THE PARTS TO ARRIVE BEFORE THE REPAIR COULD BE PERFORMED. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIFFERENT RECALL WHEN THE DEALER INSTALLED A PATCH AND BRACKET MECHANISM BUT DID NOT INSTALL THE NEW AXLE. THE CONTACT CALLED THE MANUFACTURER TO INQUIRE AS TO WHY THEY DID NOT INSTALL THE AXLE AND WAS TOLD THAT THEY HAD NO RECORD OF HIM NEEDING A NEW AXLE. THE CURRENT MILEAGE WAS 120,000. THE FAILURE MILEAGE WAS APPROXIMATELY 117,000.