NHTSA Complaint #10386361 — 2011 BUICK ENCLAVE

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT HE WAS SITTING ON AN INCLINE WITH THE BRAKES DEPRESSED. AS HE RELEASED THE BRAKES, THE VEHICLE ABNORMALLY ROLLED BACKWARD APPROXIMATELY 300 FEET. THE FAILURE WOULD OCCUR SPORADICALLY WHEN ON AN INCLINE. THE DEALER WAS CONTACTED AND ADVISED THAT THE FAILURE WAS NORMAL. HE THEN CALLED THE MANUFACTURER AND WAS ADVISED TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 300 AND THE CURRENT MILEAGE WAS 369.