NHTSA Complaint #10353096 — 2007 HONDA CIVIC

TL*THE CONTACT OWNS A 2007 HONDA CIVIC HYBRID. WHILE DRIVING APPROXIMATELY 35 MPH MERGING ON THE INTERSTATE HE ENGAGED THE ACCELERATOR PEDAL AND SUDDENLY THE ACCELERATION STOPPED. HE ALSO APPLIED EXTREME PRESSURE TO THE ACCELERATOR PEDAL BUT IT FELT LIKE THE ACCELERATION DID NOT INCREASE. THE RPMS INCREASED; HOWEVER, THE HYBRID SYSTEM WAS OF NO ASSISTANCE. BEFORE HE MERGED ONTO THE INTERSTATE HE OBSERVED THE BATTERY PACK HAD FIVE BARS. WHEN HE FELT THE ACCELERATION STOP, THE POWER GAUGE DROPPED FROM 5 BARS TO 1 BAR RAPIDLY. THE VEHICLE WAS TAKEN TO THE DEALER FIVE TIMES FOR THE FAILURE. THE DEALER HAS PERFORMED TWO SOFTWARE UPDATES ON THE VEHICLE. THE FAILURE HAD OCCURRED 6 TIMES SINCE THE LAST SOFTWARE UPDATE. THE DEALER ADVISED HIM THAT HONDA WAS AWARE OF THE FAILURE BUT DOES NOT HAVE A FIX AND HAVE REFUSED TO LOOK AT THE VEHICLE. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 64,610.