NHTSA Complaint #10351525 — 2007 HONDA CIVIC

TL* THE CONTACT OWNS A 2007 HONDA CIVIC HYBRID. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH ENTERING THE HIGHWAY FROM AN ON RAMP WHEN THE ENGINE BEGAN TO LOSE POWER AND THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE DECELERATED TO 10 MPH. THE FAILURE WOULD OCCUR INTERMITTENTLY. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER FOR THE REPLACEMENT OF THE HYBRID BATTERY AND REPROGRAMMING OF THE BATTERY SOFTWARE. THE CONTACT STATED THAT AFTER THE REPAIR WAS PERFORMED, THE FAILURE RECURRED. THE CONTACT REQUESTED THE ORIGINAL SOFTWARE TO BE INSTALLED IN THE VEHICLE HOWEVER, NEITHER THE MANUFACTURER NOR THE DEALER WOULD ASSIST. THE FAILURE MILEAGE WAS 60,000.