NHTSA Complaint #10348840 — 2004 FORD F-250 SD

TL*THE CONTACT OWNS A 2004 FORD F-250. THE CONTACT STATED THAT WHILE DRIVING IN REVERSE APPROXIMATELY 5 MPH, THE VEHICLE SUDDENLY SHUT DOWN. THERE WERE NO WARNING LIGHTS PRIOR TO OR AFTER THE FAILURE. SHE WAS UNABLE TO RESTART THE VEHICLE AFTER ATTEMPTING TO JUMP START IT. THE VEHICLE WAS TOWED TO A REPAIR SHOP WHERE THE CONTACT WAS TOLD THAT THE MECHANIC COULD NOT FIGURE OUT THE PROBLEM. THE MECHANIC THEN TOWED THE VEHICLE TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE NEEDLE BEARINGS CHEWED THROUGH THE LOW PRESSURE OIL AND THE METALLIC PIECES DISPERSED THROUGH THE ENGINE. THE ENGINE NEEDED TO BE REPLACED. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED WHEN THE COMPLAINT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 41,000.