NHTSA Complaint #10341496 — 2004 VOLVO XC90

WE JUST PURCHASED A 2004 VOLVO XC90 T6 ON JUNE 2, 2010 FROM A PRIVATE SELLER WHO ORIGINALLY PURCHASED THE VEHICLE AND HAVE IT MAINTAINED FULLY AT RICKENBAUGH VOLVO IN DENVER. WE ARE FIRST TIME OWNERS OF A VOLVO VEHICLE. THE CAR CURRENTLY HAS 76,783 MILES ON IT. AFTER JUST OWNING THE VEHICLE FOR 4 WEEKS AND ADDING JUST 400 MILES ON THE VEHICLE, THE CHECK ENGINE LIGHT WENT ON AND WHILE DRIVING TO THE RICKENBAUGH VOLVO SERVICE STATION, A MESSAGE CAME UP WITH 'URGENT TRANSMISSION SERVICE REQUIRED'. WE WERE TOLD BY THE SERVICE MANAGER THAT THE CAR NEEDS NEW TRANSMISSION WITH RADIATOR, OIL COOLER AND OIL COOLER LINES IN THE AMOUNT OF $7,800.00. MY WIFE AND I WERE SHOCKED AND DECIDED TO TAKE THE VEHICLE HOME BECAUSE WE CANNOT AFFORD THIS EXPENSE AFTER JUST SAVING MONEY FOR A YEAR TO PURCHASE THE VEHICLE 4 WEEKS AGO. THE VEHICLE WAS FULLY SERVICED AT RICKENBAUGH AND A 75,000 MILE SERVICE WAS DONE ON MAY, 2010. WE WENT AND SEARCHED THE INTERNET FOR PROBLEMS WITH 2004 VOLVO XC90 AND FOUND THAT THERE ARE A LOT OF REPORTS OF TRANSMISSION ISSUES/PROBLEMS. PLEASE CALL ME AT [XXX] . [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR