NHTSA Complaint #10339127 — 2005 MONACO COACH CAYMAN

OUR MONACO CAYMAN RV'S TRAILING ARMS BROKE. THIS CAUSED EXTREME SWERVING AT SPEEDS OVER 40 AND ESPECIALLY WHEN THE BRAKES WERE APPLIED. WE TOOK IT TO A SHOP TO BE REPAIRED AND WARNED THEM NOT TO DRIVE IT. THEY TEST DROVE IT ANYWAY, AND I GOT A CALL THAT THE TECHNICIAN THOUGHT HE WAS GOING TO DIE AND WAS WHITE AS A SHEET. THEY CHECKED WITH MONACO, WHO ADMITTED TO HAVING PROBLEMS WITH THE TRAILING ARMS, BUT REFUSED TO COVER THE REPAIR. THEY HAD A REPLACEMENT TRAILING ARM SETUP AVAILABLE FOR $1850 PLUS $150 SHIPPING, SO THAT TELLS US THAT THEY ABSOLUTELY KNOW OF THE PROBLEM. THIS REPAIR COST US OVER $3500. WE CALLED MONACO TO CHECK ON WARRANTY COVERAGE, AND THEY HUNG UP ON US. SOMEBODY IS GOING TO DIE BECAUSE OF THIS PROBLEM. IF I HADN'T BEEN A RETIRED TRUCK DRIVER, I DON'T KNOW IF I COULD HAVE HANDLED IT. *TR