NHTSA Complaint #10335193 — 2007 FORD EXPEDITION

TL* THE CONTACT OWNS A 2007 FORD EXPEDITION. THE CONTACT STATED WHEN THE VEHICLE WAS PARKED IN COLD WEATHER; ICE WOULD FORM INSIDE EACH WINDOW. WHILE DRIVING AT SPEEDS OF 30 MPH AND ENGAGING THE DEFROSTER, ONLY THE FRONT WINDSHIELD WOULD DEFROST BUT NOT THE PASSENGER WINDOWS IN THE VEHICLE. SHE THEN ENGAGED THE INTERIOR HEAT TO NINETY DEGREES IN AN ATTEMPT TO DEFROST THE PASSENGER WINDOWS BUT TO NO AVAIL. THE CONTACT WAS UNABLE TO OPEN THE WINDOWS BECAUSE THEY WERE FROZEN SHUT AND IN ORDER TO DETERMINE WHEN TO CHANGE LANES, THE CONTACT WOULD HAVE TO OPEN THE DRIVER'S DOOR WHILE IN TRANSIT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 7,000 AND THE CURRENT MILEAGE WAS 38,000.