NHTSA Complaint #10335181 — 2007 FORD EXPEDITION

TL* THE CONTACT OWNS A 2007 FORD EXPEDITION. THE CONTACT STATED THAT WHILE DRIVING IN COLD WEATHER ALL SIX OF THE PASSENGER WINDOWS WOULD NOT DEFOG UNLESS THE HEAT WAS TURNED ALL THE WAY UP AND THE AIR VENTS WERE DIRECTED TOWARDS THE WINDOWS. THE CONTACT ALSO STATED THAT THE WINDOWS WOULD FREEZE SHUT AND SHE WAS UNABLE TO OPEN THEM. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THERE MIGHT BE AN AIR LEAK. THE DRIVER'S SIDE MIRROR WAS REPLACED YET THE FAILURE PERSISTED WHEN DRIVING IN COLD WEATHER. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER FOUR TIMES, BUT THERE HAD BEEN NO RESOLUTION. THE FAILURE MILEAGE WAS 4,000 AND THE CURRENT MILEAGE WAS 38,000.