NHTSA Complaint #10331411 — 2006 TOYOTA AVALON ENGINE AND ENGINE COOLING:ENGINE

Complaint Details

ODI Number	10331411
Vehicle	2006 TOYOTA AVALON
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	July 9, 2009
Date Filed	May 20, 2010
Mileage	86,503 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

IN JULY 2009 OUR 2006 TOYOTA AVALONXL HAD A VVT-I OIL HOSE EXPLODE CAUSING OIL DAMAGE AND PERSONAL REPAIR EXPENSE OF $277.67. I WAS NOTIFIED BY TOYOTA OF A RECALL TO REPLACE THIS HOSE. IT STATED IF ALREADY REPLACED THEN TO SEND IN THE REPAIR ORDER, PROOF OF PAYMENT AND PROOF OF OWNERSHIP FOR REIMBURSEMENT. THIS WAS SUBMITTED TO TOYOTA ON JANUARY 11, 2010. NO RESPONSE WAS RECEIVED UNTIL I CONTACTED THEM AFTER 71 DAYS. AFTER A LENGTHY DELAY, I WAS DENIED REIMBURSEMENT BECAUSE REPAIRS WERE NOT COMPLETED BY AN AUTHORIZED TOYOTA DEALER. MY COMPLAINT IS I AM RESPONSIBLE FOR DAMAGES AND REPAIRS DUE TO TOYOTA'S DEFECTIVE PARTS WITHOUT REIMBURSEMENT AFTER TOYOTA ADMITTED THEIR PARTS WERE DEFECTIVE. *TR

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