NHTSA Complaint #10325384 — 2008 FORD F-350 SD VEHICLE SPEED CONTROL

Complaint Details

ODI Number	10325384
Vehicle	2008 FORD F-350 SD
Component	VEHICLE SPEED CONTROL
Date of Incident	June 18, 2009
Date Filed	April 13, 2010
Mileage	5,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I PURCHASED A 2008 FORD 350 SUPER DUTY KING RANCH WITH A 6.4L DIESEL AND STARTED HAVING THROTTLE PROBLEMS @ ABOUT 5,000 MILES. I HAD REPEATED PROBLEMS WITH THROTTLE RESPONSE. I WAS DRIVING DOWN THE HWY @ 70MPH AND THE TRUCK JUST WENT INTO IDLE MODE AND WOULD NOT RESPOND TO THE THROTTLE PEDAL. I WAS VERY LUCKY TO BE ABLE TO WEAVE THRU TRAFFIC AND PULL OVER TO THE SIDE OF THE ROAD. I SHUT THE TRUCK OFF AND SAT THERE FOR A FEW MINUTES THEN RESTARTED THE TRUCK AND DROVE OFF. ON NUMEROUS OCCASIONS I WOULD START THE TRUCK AND IT WOULD DRIVE A SHORT WAYS AND THEN KICK INTO IDLE MODE AND THE ENGINE WOULD NOT RESPOND TO THE PEDAL. I HAD THE TRUCK TOWED INTO THE FORD DEALER AND THEY SAID THEY COULD NOT DUPLICATE THE PROBLEM. THEY REPLACED THE THROTTLE PEDAL SENSOR AND GAVE IT BACK TO ME. I FILED A COMPLAINT WITH CUSTOMER SERVICE ON 6/18/2009 CASE # [XXX] AS THE PROBLEM CONTINUED TO HAPPEN. I HAD THE TRUCK TOWED IN AGAIN AND THE FORD DEALER REPLACED THE MAP SENSOR. THE PROBLEM CONTINUED TO HAPPEN AND I HAD THE TRUCK TOWED INTO THE FORD DEALER AGAIN AND LEFT IT WITH THEM. THEY CALLED ME BACK AND SAID THE TRUCK WAS READY TO PKUP. I WAS UNDER THE IMPRESSION THAT THEY HAD CHANGED A PART OR CORRECTED THE PROBLEM. I INFORMED THEM THAT I WAS GOING ON A HUNTING TRIP TO UT IN LATE DECEMBER AND WANTED TO ENSURE MY TRUCK WAS IN FACT REPAIRED. I DROVE TO ELKO NV AND SPENT THE NIGHT. THE NEXT DAY (SUNDAY) I STARTED THE TRUCK AND IT KICKED INTO IDLE MODE AND WOULD NOT RESPOND TO THE THROTTLE. I HAD IT TOWED TO THE FORD DEALER AGAIN. THE NEXT DAY THEY REFLASED THE COMPUTER IN THE TRUCK AND SAID THEY HOPED IT WOULD GET ME HOME. WHEN I RETURNED HOME I TOOK THE TRUCK INTO THE LOCAL FORD DEALER AGAIN. THEY SAID THEY COULD NOT DUPLICATE THE PROBLEM. THEY DID CHANGE OUT THE PCM AND GAVE ME BACK THE TRUCK BUT WOULD NOT CONFIRM THEY FIXED THE PROBLEM. I WAS IN CONTACT WITH FORD CUST SERVICE AND REQUESTED A BUY BACK. THEY REFUSED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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