NHTSA Complaint #10311733 — 2007 BMW 335I

FIRST NOTICED A BURNING SMELL -- THOUGHT IT MAY BE PLASTIC OR RUBBER. PULLED OFF OF THE HIGHWAY NEAR TAMPA TO A LOCAL GAS STATION. LOOKED UNDER THE HOOD, NOTICED NOTHING. THEN NOTICED SMOKE COMING FROM THE SPACE WHERE THE REAR WINDOW ROLLS UP, ON THE DRIVERS SIDE. SMELLED LIKE BURNING RUBBER OR PLASTIC. CALLED BMW ASSIST, WAS TOLD TO GET A TOW TO THE NEAREST DEALER. AFTER ABOUT AN HOUR, CALLED TO BMW TO TALK WITH A SERVICE TECHNICIAN -- DESCRIBED THE PROBLEM TO THE TECHNICIAN AND ASKED IF I COULD DRIVE THE CAR TO THE DEALERSHIP. SERVICE ADVISOR INDICATED THAT GIVEN THE SMOKE, WOULD ADVISE AGAINST DRIVING THE CAR. CAR TOWED TO DEALERSHIP AND INSPECTED BY DEALER THE FOLLOWING MORNING. DEALER ADVISED THAT THE "DASH REFLECTED MESSAGE OF PINCH PROTECTION MALFUNCTION. JBE MODULE CAUSED FAILURE OF BOTH REAR WINDOW MOTORS, INTERROGATE FAULT MEMORY. FOUND FAULTS IN JBE, A6D9, A6DA, A6D8, A6DB. COMPLETED TEST PLAN FOR THESE FAULTS. PER TEST PLAN REPLACE JBE. SWAPPED IN JBE FROM KNOWN GOOD VEHICLE." ESSENTIALLY, THE DEALER REPLACED THE EXISTING SOFTWARE IN THE CAR WITH THE SOFTWARE FROM A CAR KNOWN TO HAVE GOOD SOFTWARE. DEALER FOUND BOTH WINDOW MOTORS "BURNED" AND REPLACED BOTH WINDOW ROLL-UP MOTORS. DEALER COMPLETED VEHICLE PROGRAMMING INCLUDING "CAS". COMPLETE CAR ENCODING. *TR