NHTSA Complaint #10298698 — 2003 DODGE RAM 2500

THE DEFROST DOOR AND THE BLEND DOOR IN MY 2003 DODGE RAM 2500 IS INOPERATIVE. IT FAILED DURING THE WINTER OF 2007. THE WINDSHIELD WILL NOT CLEAR THUS CAUSING AN EXTREME HAZARD WHEN ATTEMPTING TO DRIVE THE VEHICLE IN INCLEMENT WEATHER.I TOOK THE VEHICLE TO THE DEALERSHIP IN MAY 2008 AND THEY ADMITTED THERE WAS A PROBLEM AND THAT THERE WAS A TECHNICAL SERVICE BULLETIN BUT WOULD NOT COVER THE REPAIR DUE TO BEING OUT OF WARRANTY. I AGREED TO PAY FOR THE REPAIR. UPON THEM REPAIRING IT THEY DISCOVERED THAT ALL OF THE INSIDE DUCT DOORS HAD FAILED AND CHARGED ME TO REPLACE ALL OF THEM. IT HAS AGAIN BROKEN AND THE DEALER WILL NOT COVER THE REPAIRS. I ASKED HOW IT COULD FAIL AGAIN AND THEY TOLD ME CHRYSLER HAS NOT CORRECTED THE FAILED PARTS AND ARE PROVIDING FAULTY PARTS FOR THE REPAIRS. I CONTACTED CHRYSLER AND THEY DECLINED ANY ASSISTANCE. THIS IS A SERIOUS SAFETY HAZARD AS THE WINDSHIELD AND ALL OTHER WINDOWS WILL FOG OVER PREVENTING VISIBILITY. I HAVE SEARCHED THE INTERNET AND HAVE FOUND THIS TO BE A LARGE SCALE PROBLEM IN THESE TRUCKS. A SAFETY RECALL SHOULD BE DONE. *TR