NHTSA Complaint #10295919 — 2004 KIA SORENTO ENGINE AND ENGINE COOLING:COOLING SYSTEM

Complaint Details

ODI Number	10295919
Vehicle	2004 KIA SORENTO
Component	ENGINE AND ENGINE COOLING:COOLING SYSTEM
Date of Incident	October 12, 2009
Date Filed	December 15, 2009
Mileage	82,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

MY 2004 KIA SORENTO WAS IN THE DEALERSHIP FOR DIAGNOSTICS DUE TO ENGINE MISFIRE. DURING WHICH PHIL SMITH KIA TECHNICIANS GAVE MY COOLING SYSTEM GREEN CHECK THAT ALL WAS OK. APPROXIMATELY TEN MILES AFTERWARDS THE ENGINE SUFFERED FAILURE, HEADGASKET BLOWN. VEHICLE WAS TOWED TO THE DEALERSHIP. WAS ADVISED BY SERVICE MANAGER WHEN THEY STARTED THE VEHICLE THE ENGINE SEIZED. DEALERSHIP IS REFUSING TO COVER UNDER WARRANTY, CLAIMING THAT THE CAR OVERHEATED CAUSING THE FAILURE. THE EVEN OCCURRED WITHIN 5 MINUTES OF THE CAR STARTING AND IT NEVER OVERHEATED. I HAVE CONTACTED KIA CONSUMER AND RECEIVED NO ASSISTANCE. DESPITE HAVING DOCUMENTATION TO SUPPORT THE COOLING SYSTEM WAS FINE, THEY WILL NOT ACCEPT THE CLAIM. I AM FORCED TO PAY FOR CHARGES RELATING TO THE ENGINE TEAR DOWN, APPROXIMATELY $400 BEFORE THEY WILL RELEASE MY VEHICLE BACK TO ME. I WILL THEN HAVE TO TAKE IT ELSEWHERE TO BE REPAIRED. *TR

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