NHTSA Complaint #10293810 — 2005 FORD FREESTYLE

TO WHOM IT MAY CONCERN: WE DID HAVE A TERRIBLE PROBLEM WITH OUR 2005 FREESTYLE AND IT WAS IN THE FORD REPAIR SHOP ON AND OFF FOR OVER THREE MONTHS. THE FIRST TIME IT WENT IN WE PAID TO HAVE THE WORK DONE BUT WHEN IT STARTED LINKING AGAIN WE REFUSED TO PAY EVEN THOUGH OUR WARRANTY WAS UP AT THE TIME AND FORD AGREED NOT TO CHARGE US. AFTER CALLING FORD HEADQUARTERS TO COMPLAIN, THE MANAGER OF THE DEALERSHIP INTERVENED AND THEY ALSO GAVE US A LOANER CAR. I FIRST NOTICED A LEAK IN THE BACK (BUT I THINK IT WAS LEAKING MUCH LONGER THAN I REALIZED) AND THEY FIXED THE LEAK IN THE BACK AND THEN IT LEAKED IN THE FRONT. THIS WENT ON FOR SEVERAL WEEKS BUT I MUST TELL YOU THAT THEY DID FINALLY FIX IT. SORRY TO SAY, WE DID HAVE IT BACK LAST SPRING FOR ANOTHER LEAK IN THE FRONT ON THE PASSENGER SIDE. ALTHOUGH I HAD GONE ONLINE AND SAW THAT SEVERAL OWNERS OF FREESTYLES HAD THE SAME PROBLEM, FORD NEVER ADMITTED THAT THERE WAS A FLAW IN THE DESIGN BUT I THINK BY AGREEING TO FIX IT FOR FREE IT WAS OBVIOUS THAT THERE WAS A FLAW. WE PURCHASED THIS CAR FROM COLONIAL FORD IN DANBURY, CT AND THE WORK WAS ALL DONE IN THEIR REPAIR CENTER. *TR