NHTSA Complaint #10291889 — 2003 FORD EXPLORER

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10291889
Vehicle	2003 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	November 10, 2009
Date Filed	November 11, 2009
Mileage	72,061 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

I JUST NOTICED A CRACK IN THE PANEL UNDERNEATH THE REAR WINDOW OF MY 2003 FORD EXPLORER. I SEARCHED ONLINE TO SEE IF THERE IS A RECALL & THERE IS NOT. I CAME UPON A WEBSITE, WWW.CARCOMPLAINTS.COM & NOTICED SEVERAL COMPLAINTS AS MINE IN THE SAME MAKE & MODEL & AROUND SAME MILEAGE. I CONTACTED FORD TO LET THEM KNOW MY PROBLEM, REFERENCED THE SITE I FOUND & HOW TO INITIATE A RECALL OR FINANCIALLY RESPONSIBILITY. I AM THE MAIN DRIVER & I CAN BARELY CLOSE THE HEAVY TRUNK SO I AM SURE I DID NOT DO CAUSE THE CRACK & IT IS A DEFECT. I HAVE TRIED TO USE THE TRUNK AS LITTLE AS POSSIBLE SO I DON'T KNOW IF THIS WOULD BE CONCERNED A SAFETY ISSUE. I HAVE NOT DONE ANY REPAIRS SINCE I WANTED TO SEE IF FORD WOULD TAKE RESPONSIBILITY. OUR CAR WARRANTY WILL ONLY COVER THE REPAIR IF IT IS A DEFECT SINCE THE CRACK WAS NOT CAUSED DURING AN ACCIDENT OR EXCESSIVE USE. I THOUGHT I WOULD TRY YOUR SITE TO FILE THE COMPLAINT TO SEE IF I CAN GET A RESOLUTION. *TR

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