NHTSA Complaint #10288795 — 2009 SATURN VUE

NO ACCIDENT. I'M REPORTING DESIGNFLAW: SATURN VUE SERVICE MANUAL STATES NOT USE TIRE CHAINS, BUT NO SUGGESTION OF WHAT TO USE IN SNOW. AFTER MANY PHONE CALLS I FOUND SATURN SELLS SPIKE SPIDERS FOR $470 TO MORE THAN $500 A POP. THESE SPIKES ARE SAID BY THE SPIKE SPIDER MANUFACTURER, NOT TO INTERFERE WITH SENSORS, BRAKES, SUSPENSION ON THE SIDE OF THE TIRE NEXT TO THE VEHICLE. MY SATURN DEALERSHIP WAS CAREFUL NOT TO RECOMMEND THESE VERY EXPENSIVE SPIKES. I HAD TO ASK THEM. BUT SATURN DOES SELL THEM AT THEIR DEALERSHIPS. WHEN CALLING THE NATIONWIDE SATURN CUSTOMER SERVICE NUMBER, THEY DIDN'T HAVE AN ANSWER AT ALL FOR ME. IN FACT, THEY WANTED TO TALK ABOUT EVERYTHING BUT MY QUESTION. SO, IT IS EITHER PAY FOR VERY EXPENSIVE AFTER MARKET PRODUCT OR USE NOTHING. I FEAR THE LATTER. HOW MANY FOLKS WILL GO WITHOUT THIS WINTER DUE TO COST AND AVAILABILITY. ALL DUE TO THE DESIGN OF THE VEHICLE. SOMEONE WASN'T THINKING. *TR