NHTSA Complaint #10288719 — 2003 TOYOTA RAV4

I AM WRITING TO LET YOU KNOW ABOUT MY 2003 RAV4 ECM/TRANSMISSION PROBLEM. I BROUGHT OUR RAV4 INTO OUR LOCAL TOYOTA DEALERSHIP TWO TIMES EARLIER THIS YEAR, COMPLAINING OF A LURCHING ISSUE. AFTER MY THIRD ATTEMPT TO BRING IT IN AT 68,827 MILES, MIND YOU I HAD THE PLATINUM WARRANTY WHICH COVERS UP TO 75,000 MILES, ON JUNE 9, 2009. AFTER ONLY BEING GONE FOR 20 MINUTES AFTER DROPPING IT OFF, I GOT A PHONE CALL STATING THAT NOTHING WAS WRONG, WHEN CLEARLY, IN THE TSB IT STATES IT WOULD TAKE ATLEAST 30 MIN TO DETECT. NEEDLESS TO SAY IT WAS DETECTED LATER THAT DAY. WHEN THE TECHNICIAN THAT FIXED IT, GAVE THE CAR BACK TO MY WIFE, HE TOLD HER THAT IF THIS DID NOT FIX THE PROBLEM THEN THE TRANSMISSION WOULD NEED TO BE REPLACED. SO FAR SO GOOD....UNTIL TODAY, OCTOBER 16. I TOOK IT IN BECAUSE IT WAS HAVING THE SAME ISSUES AS BEFORE AND SLIPPING OF THE TRANSMISSION. I BROUGHT IT IN AND THEY FINALLY CAME TO THAT CONCLUSION AFTER HAVING TO TAKE IT OUT TWICE. WHEN I LEFT THE LAST TIME, IN JUNE, THEY GAVE ME THE IMPRESSION THAT ANYTHING THAT HAPPENS UNDER THIS ECM CHIP WOULD BE COVERED UNDER 80000 MILES. I WAS AT 79515 WHEN I TOOK IT IN. THEY INFORMED ME THAT THE TRANSMISSION WAS NOT COVERED BY ANY WARRANTY, INCLUDING MY PLATINUM WARRANTY THAT I HAD. I ASKED THEM IF THE ECM CHIP WOULD HAVE CAUSED THE DAMAGE, AND ATLEAST THREE ASSISTANT SERVICE MANAGERS TOLD ME THAT THERE WAS NO RELATION BETWEEN THE CHIP AND THE TRANSMISSION FAILURE. UPON FURTHER INVESTIGATION, TOYOTA STATED IN A NYTIMES ARTICLE THAT THE CHIP WOULD CAUSE TRANSMISSION DAMAGE. NEEDLESS TO SAY I AM EXPECTED TO PAY $3700 DOLLARS FOR A NEW TRANSMISSION THAT HAS FAILED DUE TO THE LACK OF ATTENTION IN CHANGING THE ECM CHIP. YEAH!!!! *TR