NHTSA Complaint #10285320 — 2007 CEDAR CREEK TRAILER

THIS IS IN REFERENCE TO A CONCERTONE 5.1 DOLBY SURROUND SYSTEM MODEL ZX600 INSTALLED IN MY 2007 CEDAR CREEK SILVERBACK TRAVEL TRAILER MANUFACTURED BY FOREST RIVER INC. I PURCHASED THIS NEW TRAVEL TRAILER IN MARCH 2007 FROM TOM JOHNSON CAMPING IN CONCORD, NC. INCLUDED AS A $360 OPTION WAS THE SUBJECT CONCERTONE UNIT. SINCE PURCHASING THIS CAMPER, THE CONCERTONE UNIT HAS BEEN REPLACED FOUR TIMES BY TOM JOHNSON CAMPING, BECAUSE THESE UNITS FAILED TO OPERATE AFTER 6-9 MONTHS. THE CURRENT UNIT IN MY TRAVEL TRAILER WAS REPLACED BY TOM JOHNSON EARLIER THIS YEAR. CONCERTONE HAS A ONE YEAR WARRANTY. THE CURRENT UNIT IS DEFECTIVE AND WILL NOT OPERATE. AFTER BEING IN THE RADIO FUNCTION FOR ABOUT FIVE MINUTES, IT ERRATICALLY AND LOUDLY MOVES BETWEEN THE RADIO FUNCTION AND LOAD A DISK, AND THE LIGHTS ON ITS DASHBOARD FLASHES ON AND OFF. WHEN I TRY TO SHUT THE UNIT OFF, IT SOMETIMES POWERS DOWN, AND SOMETIMES NOT. WHEN I'M ABLE TO POWER THE UNIT DOWN, IT WILL POWER UP ALL BY IT SELF, AND ONCE AGAIN MOVES ERRATICALLY AND LOUDLY BETWEEN THE RADIO FUNCTION AND LOAD A DISK. I HAVE CUT OFF THE 12 VOLT POWER SOURCE TO THIS CONCERTONE UNIT BY REMOVING ITS 15-AMP FUSE. MY RECENT EXPERIENCE CAUSES ME TO HAVE A SAFETY CONCERN WITH AN ELECTRICAL DEVICE THAT RANDOMLY POWERS UP AT WILL AND OPERATES ERRATICALLY WHEN I'M NOT AT HOME. I REPORTED THIS PROBLEM LAST WEEK TO TOM JOHNSON CAMPING AND FOREST RIVER INC, AND THEY BOTH HAVE REFUSED TO FIX THIS SAFETY ISSUE. *TR