NHTSA Complaint #10276405 — 2000 BMW X5 POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10276405
Vehicle	2000 BMW X5
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	June 3, 2009
Date Filed	July 11, 2009
Mileage	33,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

ON JUNE 3, 2009 I TOOK MY X5 BMW TO CHECKERED FLAG BMW 5225 VIRGINIA BEACH BLVD VIRGINIA BEACH, VIRGINIA 23454 TO HAVE AN INCONSISTENT HESITATION CHECKED. THERE WAS NO CHECK ENGINE OR TRANSMISSION LIGHT ON. THE VEHICLE WAS LEFT WITH THE DEALER FOR 3 DAYS, THE SERVICE MANAGER CALLED ON JUNE 6, 2009 , TOLD MY HUSBAND AND I THAT THE TRANSMISSION WAS COMPLETELY BURNED UP. I TOLD THE SERVICE MANAGER THAT THE X5 HAS A SEAL TRANSMISSION. ACCORDING TO MY SERVICE MANUAL A WARNING LIGHT SHOULD HAD CAME ON PUTTING THE VEHICLE IN TRANSMISSION SAFE MODE INFORMING ME TO TAKE IT TO THE DEALER FOR SERVICE. THIS WOULD PREVENT ANY DAMAGE TO THE TRANSMISSION. HOWEVER NO WARNING LIGHT CAME ON. BASICALLY HE TOLD US THE VEHICLE WAS MADE WITH A DEFECTED TRANSMISSION MODULECONTROL PART. WE TOLD HIM TO FIX THE TRANSMISSION AND THAT IT WASN'T MY FAULT IT WAS DEFECTED. HE REFUSED TO REPAIR IT . *TR

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