NHTSA Complaint #10265076 — 2005 CADILLAC SRX

TL*THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT SHE EXPERIENCES DIFFICULTY WHEN TURNING THE STEERING COLUMN. IN ADDITION, SHE HEARS A SCREECHING NOISE. SHE TOOK THE VEHICLE TO THE DEALER ON NUMEROUS OCCASIONS, BUT THEY COULD NOT PROVIDE A REMEDY FOR THE FAILURE. ON ONE OCCASION, WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT EXPERIENCED SPONTANEOUS ACCELERATION UNTIL SHE REACHED 60 MPH. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE TIE ROD FRACTURED. SHE IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED AT HER EXPENSE BECAUSE THE VEHICLE EXCEEDS ITS WARRANTY. THE FAILURE MILEAGE WAS 9,000 AND CURRENT MILEAGE WAS 41,000.