NHTSA Complaint #10263058 — 2006 TOYOTA AVALON

CAR COMPLETELY RAN OUT OF OIL WITH NO WARNING LIGHTS EVER ILLUMINATING. THE CAR WAS NOT DRIVABLE AND HAD TO BE TOWED. FOUND OUT VVTI LINE HAD TSB (ALTHOUGH I HAD BEEN IN THE DEALERSHIP SERVICE DEPT FOR OIL CHANGE THE MONTH BEFORE) THE PART WAS BEING REDESIGNED BY TOYOTA AND WAS BACKORDERED. SIX WEEKS LATER ( I STILL DO NOT HAVE MY CAR), TOYOTA REPLACED THE PART AND REFUSES TO TEST THE ENGINE FOR DAMAGE CAUSED AS A RESULT OF CAR RUNNING COMPLETELY OUT OF OIL. THEIR CUSTOMER SERVICE DEPARTMENT ASSIGNED US A CASE NUMBER BUT THEN NO ONE EVER CALLED US BACK, MEANWHILE I DO NOT WANT TO ACCEPT MY CAR AS I FEEL IT IS POTENTIALLY UNSAFE DUE THE OBVIOUS ENGINE DAMAGE THAT HAD TO HAVE OCCURRED SINCE THE ENGINE WAS BANGING AND KNOCKING BEFORE I REALIZED WHAT WAS GOING ON. TOYOTA REFUSES TO ISSUE RECALL AND HAS FAILED AT WARNING CONSUMERS AND THE DEALERS HAVE FAILED AT DOING DUE DILIGENCE IN CHECKING THE TSB ISSUES WHEN PEOPLE ARE IN THEIR SHOPS. IF I HAD KNOWN THIS WAS A POTENTIAL ISSUE, THE ENGINE DAMAGE COULD HAVE BEEN PREVENTED. *TR