NHTSA Complaint #10260477 — 2006 CHEVROLET HHR

THE INTERIOR HANDLES ON THE DRIVER AND PASSENGER DOOR OF MY 2006 CHEVY HHR ARE BROKE. I WAS IN THE CAR WHEN IT HAPPENED, BETWEEN ERRANDS BOTH TIMES. CALLS/EMAILS MADE TO GM HAVE NOT BEEN PRODUCTIVE. IT IS A SAFETY ISSUE, I CAN NOT EXIT THE VEHICLE OTHER THEN ROLLING DOWN THE WINDOW AND OPENING FROM THE OUTSIDE. IF SOMETHING WERE TO HAPPEN, I WOULD NOT BE ABLE TO GET OUT IN AN EMERGENCY SITUATION. ONE BROKE ONE WEEK, AND THE PASSENGER BROKE A WEEK LATER. THE PART THAT IS CONNECTED TO THE DOOR MECHANISM IS SMALLER THEN A DIME AND MADE OF POOR QUALITY PLASTIC MOLDING. IT IS THE ONLY THING SUPPORTING THE DOOR MECHANISM. WHEN EMAILING GM, I CONTINUED TO GET THE RUN AROUND FOR DAYS UNTIL I THREATENED TO REPORT THEM TO THIS SITE. I AM CHOOSING TO ANYHOW BECAUSE I DO NOT FEEL THEY HAVE TAKEN PROPER STEPS TO ENSURE THIS IS REPAIRED. THEY DID CONNECT ME TO A DEALER, GRAFF CHEVROLET IN GRAND PRAIRIE. THEY HAVE BEEN EXTREMELY HELPFUL AND ARE DOING THEIR BEST TO GET THIS TAKEN CARE OF. I WOULD EXPECT GM TO HAVE BETTER SERVICE, ESPECIALLY WITH THE COMPANY IN THE STATE IT IS IN! *TR