NHTSA Complaint #10234198 — 2000 FORD TAURUS SUSPENSION:FRONT

Complaint Details

ODI Number	10234198
Vehicle	2000 FORD TAURUS
Component	SUSPENSION:FRONT
Date of Incident	February 10, 2003
Date Filed	July 14, 2008
Mileage	50,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

DURING A VERY COLD SNAP, MY WIFE STARTED THE CAR AND HEAR A BANG. I FOUND THE FRONT COIL SPRING HAD SNAPPED AND IMPALED THE TIRE. IT WAS AN ALMOST CLEAN BREAK, WITH A BROKEN WHISKER OF STEEL AT THE PERIMETER OF THE COIL. FORD HAD OFFERED TO SUPPLY A SHROUD TO PROTECT TIRES OF CARS IN "RUST-PRONE " STATES, BUT THIS WAS NO RUST-THROUGH. IT WAS CLEARLY A CASE OF BAD STEEL. OTHERS HAVE HAD VARIOUS LUCK WITH FORD, EVEN COVERING THE COST OF NEW SPRINGS AND INSTALLATION. I WAS TOLD NO, THE WARRANTY HAD EXPIRED, AND THAT I DIDN'T HAVE THE SHROUDS INSTALLED. WHERE WOULD I BE THEN, EXCEPT HAVING A GOOD TIRE AND A BROKEN SPRING THAT THEY STILL WOULDN'T COVER? *TR

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