NHTSA Complaint #10233055 — 2005 VOLKSWAGEN PASSAT

AUGUST 2007 I GOT AN OIL CHANGE FROM THE 10 MINUTE OIL CHANGE PLACE IN NORTH ARLINGTON, NJ. THE FIRST WEEK OF OCTOBER MY ENGINE SEIZED DUE TO SLUDGE. I ALWAYS GET MY OIL CHANGED ON A REGULAR BASIS (3,000 MILES) NOT THE SUGGEST 5,000 IN MY CAR MANUAL. THE 10 MINUTE OIL CHANGE PLACE DOES NOT HAVE A COMPUTER SYSTEM TO PRODUCE RECORDS AND UNFORTUNATELY I HAVE ONLY ONE RECEIPT FROM THE AUGUST 2007 OIL CHANGE. SO I WENT THROUGH ALL MY OLD CHARGE CARD RECEIPTS AND DEBIT RECEIPTS FROM MY BANK TO PROVE THAT I DID GET MY OIL CHANGED. HOWEVER GENSINGER VOLKSWAGEN IN CLIFTON, NJ AND VOLKSWAGEN OF AMERICA THE CORPORATE OFFICE SAID THAT MY RECEIPTS WERE NOT "PROOF ENOUGH" THAT IT WAS MY CAR EVEN THOUGH SOME OF MY RECEIPTS HAD THE OIL CHANGE PLACE TWICE IN ONE MONTH WHICH PROVES THAT I GOT AN OIL CHANGE & MY HUSBAND GOT AN OIL CHANGE. SO SINCE OCTOBER 2007 MY CAR HAS BEEN UNDRIVEABLE AND HAS SAT IN MY DRIVEWAY EVER SINCE. I HAVE CONTINUED PAYING FOR MY LEASE AND MY INSURANCE ON THIS CAR EVEN THOUGH MY CAR IS UNDRIVEABLE. THIS 2005 PASSAT HAS ONLY 25,500 MILES ON IT AND THIS ENGINE SHOULD HAVE NEVER SEIZED. VOLKSWAGEN PASSATS ARE KNOWN FOR HEAVY SLUDGE IN THEIR ENGINES AND YET THIS COMPANY DOES NOTHING ABOUT IT! I NOW HAVE TO PAY FOR A NEW ENGINE BEFORE I TURN THIS LEASED CAR BACK. PLEASE DO SOMETHING ABOUT THIS AWFUL COMPANY. *TR