NHTSA Complaint #10216775 — 2003 OLDSMOBILE BRAVADA

I THEN NOTICED A PULSATION OF THE BRAKES. THE PAPERWORK SHOWED THAT NEW BRAKES WERE PUT ON THE CAR, BUT UPON INSPECTION THE SERVICE DEPARTMENT HAD NEGLECTED TO TURN THE ROTORS, WHICH IS CONSIDERED AN IMPORTANT STEP IN RESPONSIBLE BRAKE SERVICE. I WAS TOLD I WOULD NEED TO PAY $60 PER AXLE TO TURN THE ROTORS. THE FIRST DAY THAT I OWNED THE VEHICLE, THE SERVICE AWD LIGHT TURNED ON. I WAS DUMBFOUNDED, THAT ONE DAY INTO OWNERSHIP, I WAS ALREADY HAVING A PROBLEM. THAT WAS ON A FRIDAY EVENING, SO ON MONDAY, I BROUGHT IT INTO THE SERVICE DEPARTMENT, AND WAS ADVISED TO KEEP DRIVING IT UNTIL THE LIGHT TURNED ON AGAIN SO THEY COULD DIAGNOSE THE PROBLEM. OF COURSE, THIS WOULD EXPIRE THE THREE DAY RETURN POLICY, BUT I WAS ENCOURAGED THIS WAS A SMALL, RESOLVABLE PROBLEM THAT WAS SIMPLY AN INSTRUMENTATION MALFUNCTION. THE SERVICE DEPARTMENT AT LITHIA HAS MY CAR WARRANTY AND NUMEROUS VISITS ON FILE, BUT AS IT TURNED OUT, IT WAS NOT A INSTRUMENTATION MALFUNCTION BUT RATHER AN EXPENSIVE DRIVE TRAIN ISSUE, THAT LITHIA PAID FOR TO BE REPAIRED AT CHAMPION CHEVROLET ONLY AFTER COMING TO LITHIA AT LEAST THREE TIMES AND THEN BEING SENT TO A SEPARATE TRANSMISSION VENDOR WHO COULDN'T DIAGNOSE THE PROBLEM AND THEN NOT ONE, BUT TWO VISITS TO CHAMPION TO RESOLVE. LAST MONTH, THE FAN CLUTCH FAILED TO THE TUNE OF $831, NOT INCLUDING THE $560 IN PREVENTABLE MAINTENANCE THAT WAS PERFORMED LAST YEAR INCLUDING A CLOGGED FUEL FILTER, SYNTHETIC OIL REPLACEMENT OF THE TRANSAXLE SYSTEM, COOLANT SERVICE, ETC THAT ONE WOULD ASSUME WOULD HAVE BEEN PERFORMED PRIOR TO SALE. TODAY MY ENTIRE INSTRUMENT PANEL FAILED WHILE DRIVING, AND THE SPEEDOMETER IS STUCK AT 35MPH AND THE HEATER FAN IS NOW INTERMITTENT. IF I BRING THIS CAR INTO SERVICE AGAIN, IT WILL BE 8 VISITS TO A REPAIR SHOP IN LESS THAN ONE YEAR. *TR