NHTSA Complaint #10211353 — 2008 VOLVO XC70

WE BOUGHT OUR VOLVO ON OCT. 22, 2007, AND THE DAY THAT WE BOUGHT IT, THE AIRBAG LIGHT WENT ON. WE HAD TRAVELED TO VERMONT FROM MASSACHUSETTS WHERE WE BOUGHT THE CAR. WE CALLED OUR SALES REP FROM WHOM WE BOUGHT THE CAR TO SEE IF WE COULD STILL DRIVE THE CAR SAFELY. HE SAID WE NEEDED TO BRING IT IN TO HAVE IT CHECKED OUT. WHEN WE RETURNED TO MASSACHUSETTS FROM VERMONT, WE BROUGHT IT TO THE DEALER, STUTZ VOLVO, SALEM, MASSACHUSETTS, ON NOVEMBER 7. THEY SUPPOSEDLY THEN FIXED THE PROBLEM, WITH THE MECHANIC ACKNOWLEDGING THAT THERE WAS A RECALL ON THE SRS SYSTEM, RECALL NO. 184. HOWEVER, THE AIRBAG ALERT LIGHT CAME BACK ON AGAIN ON DECEMBER 8. WE CALLED THE SERVICE TECHNICIAN AGAIN, ASKING IF IT WAS SAFE TO DRIVE THE CAR. HE SAID HE COULDN'T SAY UNTIL HE CHECKED THE CAR OUT AGAIN. UPSET THAT OUR BRAND NEW CAR WAS STILL APPARENTLY DEFECTIVE AND POSSIBLY DANGEROUS TO DRIVE, WE CALLED OUR SALES REP. HE SAID THAT HE DID NOT KNOW ABOUT THE RECALL, AND HE TOLD US THAT WE WOULD HAVE TO BRING THE CAR BACK IN. *TR