NHTSA Complaint #10197060 — 2002 ALFA IDEAL

TL*THE CONTACT OWNS TWO DOMETIC RM3862 REFRIGERATORS. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR BOTH DOMETICS. HE HAS ATTEMPTED TO HAVE THE RECALL REPAIR WORK PERFORMED FOR FOUR MONTHS NOW. THE CONTACT IS 100% DISABLED AND THE REFRIGERATORS CANNOT BE TRANSPORTED TO THE MANUFACTURER FOR THE REPAIRS. THE CONTACT OFFERED TO PAY DOMETIC TO MAKE A SERVICE CALL. DOMETIC REFUSED AND INFORMED HIM TO TRANSPORT THE REFRIGERATORS. THE SERIAL NUMBERS FOR BOTH DOMETICS ARE 12300034 AND 20500046. THE PART AND RECALL NUMBERS WERE UNKNOWN. THE CONSUMER STATED THERE IS A PROBLEM TRYING TO SPEAK WITH SOMEONE IN CUSTOMER SERVICE AT THE PHONE NUMBER PROVIDED EITHER THEY SPEAK A DIFFERENT LANGUAGE OR THE CALL IS BEING DISCONNECTED. THE CONSUMER PROVIDED REIMBURSEMENT FORMS. UPDATED 08/13/07 *TR