NHTSA Complaint #10191099 — 2003 GULF STREAM SUN VOYAGER

CUSTOMER STATES THAT THEY HAD TO PAY OUT OF POCKET FOR RECALL REPAIR AND IS ASKING FOR ADVICE TO GET REIMBURSEMENT FROM DOMETIC**CC THE CONSUMER STATED IN HIS OPINION, THE KIT FOR THE RECALL WAS NOT A CORRECTION FOR THE DEFECT, IT WAS MERELY PUTTING A METAL BOX AROUND THE DANGER AREA WITH A THERMO-COUPLER TO TURN OFF THE GAS IF IT STARTS A FIRE. THE CONSUMER WAS INFORMED THAT HE WOULD BE RESPONSIBLE FOR SOME OF THE LABOR BECAUSE THE MANUFACTURER WOULD ONLY PAY $40.00 AND THE SHOP CHARGED $95 PER HOUR FOR LABOR, SO THERFORE IF IT TOOK MORE THAN 20 MINUTES THE CONSUMER WOULD HAVE TO PAY THE DIFFERENCE. THE CONSUMER WOULD LIKE HIS $95 DOLLARS RETURNED TO HIM. *JB