NHTSA Complaint #10191018 — 2004 DODGE RAM 3500

STEERING issue reported to NHTSA

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Crash Vehicle Towed

Complaint Details

ODI Number	10191018
Vehicle	2004 DODGE RAM 3500
Component	STEERING
Date of Incident	May 9, 2007
Date Filed	May 17, 2007
Mileage	68,205 miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	OK

Consumer Description

TL*THE CONTACT OWNS A 2004 DODGE RAM 3500. WHILE DRIVING 20 MPH, THE STEERING FAILED AND THE CONTACT LOST CONTROL OF THE VEHICLE AND DROVE INTO A DITCH. THE FAILURE OCCURRED ON MAY 9, 2007 AND WITHOUT WARNING. A CHRYSLER CUSTOMER CALL CENTER REPRESENTATIVE RETURNED HIS CALL; HOWEVER, THEY WERE UNABLE TO ASSIST HIM SINCE THE VEHICLE WAS REMOVED FROM THE SCENE OF THE CRASH. THE CONTACT RECEIVED THE PARTS FROM THE DEALER TO REPAIR THE VEHICLE. THE SERVICE MANAGER STATED THAT CHANGES WERE MADE TO THE PARTS NEEDED TO REPAIR THE STEERING FAILURE; HOWEVER, THE ORIGINAL PARTS WERE USED TO PERFORM THE REPAIR. THE VIN WAS CONFIRMED WITH THE OWNER; HOWEVER, IT WAS UNABLE TO BE VERIFIED BY THE SYSTEM. THE CURRENT MILEAGE IS 68,700 AND FAILURE MILEAGE WAS 68,205.

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