NHTSA Complaint #10186030 — 2002 NISSAN XTERRA

TL* - THE CONTACT OWNS A 2002 NISSAN XTERRA. WHILE DRIVING AT 35 MPH THE VEHICLE BEGAN TO VIBRATE. THE CONTACT PULLED INTO A GAS STATION, PURCHASED OIL AND PUT IT INTO THE VEHICLE, AND THEN THE VEHICLE WOULD NOT START. THE CONTACT HAD TRIPLE AAA TOW THE VEHICLE TO A NISSAN DEALERSHIP. THE PROBLEM WAS DIAGNOSED AS DIESEL FUEL MIXED WITH GAS. THE CONTACT WAS TOLD THAT THE VEHICLE NEEDED THE FUEL TANK AND THE FUEL SYSTEM TO BE FLUSHED, AND THE OIL CHANGED, SPARK PLUGS REPLACED, AND THE FUEL FILTER REPLACED. THE DEALER HAD THE CONTACTS VEHICLE FOR APPROXIMATELY THREE WEEKS AND PERFORMED AN OIL CHANGE, FLUSHED THE FUEL TANK, AND FUEL SYSTEM. THE CONTACT PICKED UP THE VEHICLE ,WENT DIRECTLY ACROSS THE STREET AND PURCHASED HIGH OCTANE GAS. THE VEHICLE RAN LONG ENOUGH FOR HIM TO GO ACROSS THE STREET, GOT THE GAS AND THEN THE VEHICLE STALLED. THE CONTACT DID NOT BELIEVE THAT THE VEHICLE WAS WORKING AS IT DID BEFORE THE REPAIRS WERE PERFORMED. THE VEHICLE WAS TAKEN BACK TO THE DEALER , WHERE ANOTHER DIAGNOSTIC HAD TO BE DONE, AND THE DEALER TOLD THE CONTACT THAT THE ENGINE NEEDED TO BE REBUILT. THE CONTACT BELIEVED THAT THE FIRST DIAGNOSTIC SHOULD HAVE REVEALED THAT THE ENGINE HAD A PROBLEM, AND THAT NOTHING ON THE DASHBOARD EVER INDICATED THAT THE OIL WAS LOW. THE VEHICLE WAS PURCHASED IN AUGUST, AND THE PROBLEMS BEGAN AT THE END OF JANUARY. THE CONTACT FELT THAT IF THE VEHICLE DID NOT HAVE OIL IT WAS PURCHASED THAT WAY. THE CURRENT AND FAILURE MILEAGE WERE 50,000.*AK THE DEALER STATES TAG LIGHT NOT WORKING AND CD PLAYER NOT WORKING. THE CONSUMER PROVIDED INFORMATION FROM CARFAX AND A REPAIR INVOICE. UPDATED 06/08/07 *TR