NHTSA Complaint #10184521 — 2007 HARLEY-DAVIDSON FLHTCU

WE PURCHASED OUR MOTORCYCLE IN AUGUST OF 2006. AFTER RIDING IT FOR A WHILE THE FIRST DAY OUT WITH SOME FRIENDS VISITING FROM CALIFORNIA THE REAR ENGINE, CYLINDER GOT UNBEARABLY HOT. THERE WHERE POINTS THAT WE WANTED TO JUMP OFF THE MOTORCYCLE. WE TOOK PICTURES OF THE BURNS IT CAUSED AND SENT THEM TO HARLEY DAVIDSON. I STILL HAVE THEM. THE DEALER AND HARLEY DAVIDSON STATED THAT WE WOULD HAVE TO TAKE OFF THE LOWERS AND THAT SHOULD CURE THE PROBLEM. HOWEVER, NOW IT IS GETTING HOTTER AND COMING HOME FROM A ROAD TRIP IN 80 DEGREE WEATHER, WE COULDN'T STAND STILL AT A STOP LIGHT WITHOUT TURNING OFF THE BIKE. WE THEN CONTACTED THE DEALER AND THEY TOLD US THE ONLY WAY TO GET RID OF THE HEATING ISSUE IS TO PURCHASE A RACE TUNER FOR AN ADDITIONAL $1000.00. THE BURNING IS INTENSE. THIS IS A MANUFACTURING ISSUE, NOT ONE THAT THE CONSUMERS PROBLEM. THEY (HARLEY DAVIDSON) ARE AWARE OF THE ISSUE AND HAVE DONE NOTHING TO FIX IT, EXCEPT TO OFFER SOMETHING ELSE TO PURCHASE. IS THIS INTENTIONAL? WITH MALICE? DO NOT CARE? WHY IS SOMEBODY NOT MAKING THEM FIX THIS? ALSO, THE PIPES WERE BURNED SO BAD THAT WE SENT PICTURES TO HARLEY DAVIDSON OF THE INTENSE COLORATION, THEY SAID NORMAL COLORING. THIS IS NOT OUR FIRST MOTORCYLE. WE TRADED IN AN 03 SCREAMING EAGLE ROAD KING, THAT HAD A BIGGER MOTOR, BUT NEVER HAD A HEATING ISSUE. WE WOULDN'T HAD BOUGHT THIS MOTORCYCLE IF WE KNEW THEN WHAT WE KNOW NOW. *JB