NHTSA Complaint #10184488 — 1994 VOLKSWAGEN JETTA

AIRBAG CONTROL MODULE FAILURE WITHOUT WARNING. I NOTICED THE RED LIGHT FOR THE AIRBAG DID NOT GO OFF (NOT NOTICEABLE IN DAYLIGHT) THIS COULD BE A SIGNIFICANT PUBLIC SAFETY ISSUE. THE CAR ONLY HAS 92K MILES. THE WARNING LIGHT IS VIRTUALLY IMPOSSIBLE TO SEE IN BRIGHT DAYLIGHT. IF IT FAILS IN THE MIDDLE OF A JOURNEY THERE IS NO WARNING SOUND.... CONSUMERS CAN BE KILLED OR MAIMED IF AN ACCIDENT OCCURS WITHOUT REALIZING THIS PART HAS STOPPED FUNCTIONING, DRIVERS MAY GET A FALSE SENSE OF SECURITY. I TOOK THE CAR TO A VW DEALER WAS TOLD THAT THE CONTROL MODULE FOR THE AIRBAG HAD STOPPED WORKING. WE, (MY HUSBAND AND I), CALLED VW OF AMERICA, BUT WAS TOLD THAT BECAUSE THE CAR WAS 1. OUT OF WARRANTY, 2. 'OLD' (13 YRS) AND 3. 92, 000 MILES THAT THERE WAS NOTHING THAT WOULD BE DONE TO RECTIFY THE ISSUE. WE DISAGREED; THIS IS NOT A PART THAT SHOULD WEAR OUT, ESPECIALLY IF THE CAR HAS NEVER BEEN IN AN ACCIDENT. IT'S NOT THE SAME AS ENGINE PARTS, TIRES, BODY, ETC. THAT SHOULD BE EXPECTED TO WEAR AFTER TIME AND MILEAGE. THEIR CUSTOMER SERVICE REPRESENTATIVE SEEMED ONLY CONCERNED ABOUT IT IF THE CAR IS WITHIN THE WARRANTY PERIOD. I AM SUPPOSED TO GET BACK TO DEALER WITH A DECISION TO REPLACE THE MODULE. *JB