NHTSA Complaint #10171873 — 2002 MINI COOPER

WINDSHIELD WIPERS FAILED WHILE DRIVING IN RAIN. THE DEALER DIAGNOSED PROBLEM AS WIPER MOTOR FAILURE. I NOTICED THAT THE WIPER MOTOR WAS EXPOSED DIRECTLY TO THE WEATHER AND MOISTURE BECAUSE IT IS LOCATED DIRECTLY UNDERNEATH THE COWL INTAKE AND I FELT THAT WAS THE CAUSE OF THE FAILURE. IT'S EXPOSED TO RAIN, SNOW, AND WINTER ROAD SALT SPRAY - EVEN WHEN THE VEHICLE IS NOT BEING DRIVEN. I OBTAINED THE REPLACEMENT PART AND NOTICED THAT IT HAD A PLASTIC SHIELD INSTALLED TO PROTECT THE MOTOR INDICATING THE MANUFACTURER DOES KNOW ABOUT THE PROBLEM AND HAS IMPLEMENTED CORRECTIVE ACTION. WHEN I CONTACTED BMW, THEY CLAIMED TO BE UNAWARE OF THE PROBLEM. BMW INSISTS ON CHARGING FOR THE REPAIR ($465.00) AND HAS NOT YET RECOGNIZED THE FACT THAT THERE IS A SAFETY DEFECT WITH THE VEHICLE. THERE IS ALSO A HIGH LIKELIHOOD THAT THERE ARE OTHER VEHICLES THAT COULD EXPERIENCE THE SAME FAILURE RESULTING IN LOSS OF LIFE. *NM