NHTSA Complaint #10166176 — 2000 HONDA PASSPORT

MAJOR AUTOMOTIVE REPAIRS PERFORMED BY DEALERSHIP WHERE PERFORMANCE LEVELS OF WORK COMPLETED ARE UNSATISFACTORY WORKMANSHIP. POWER STEERING, STEERING LINKAGE, TIE ROD ASSEMBLY, INCOMPLETE CAM BEARING REPLACEMENT RESULTING TO ENGINE FAILURE, AND ENGINE REPLACEMENT FOR A VEHICLE WITH LESS THAN 65,000 MILES. OTHER SERVICES NOT PERFORMED OR NON-REQUESTED SERVICES PERFORMED WERE ONLY TO INCREASE REVENUE. BE ADVISED ONCE DONE, AMERICAN HONDA REFUSED ANY ASSISTANCE TO THE CONSUMER BEFORE OR AFTER REMOVAL OF VEHICLE FROM DEALERSHIP. OWNER WAS FORCED TO DISCONTINUE SERVICE FROM THE DEALERSHIP, REQUEST THE CAR TO BE REASSEMBLED AND ELECTED ALTERNATIVE SERVICES PERFORMED ELSEWHERE. CONTACTED AMERICAN HONDA IN CALIFORNIA AND RECEIVED UNSUPPORTIVE AND CAVALIER EFFORTS RESOLVING ANY OR ALL ISSUES WITH SERVICES PERFORMED IN A 6-MONTH PERIOD. (THIS IS PROBABLY THE REASON WHY HONDA ONLY OFFERS SHORT-TERM VEHICLE WARRANTIES). AMERICAN HONDA HAS NOT MADE ANY EFFORT OR ATTEMPT TO STAND BEHIND THEIR PRODUCTS... UNFORTUNATELY; I AM NOT A PARTICIPANT OF A RACING TEAM WHERE THEY HAVE APPARENT INFLUENCE. CASE NUMBER(S) AND CASE MANAGERS?? HAVE LITTLE OR NO REGARD FOR THE CUSTOMERS AND ALL DEALERSHIPS SEEM TO WORRY ABOUT IS THE MONETARY VALUES IN REVENUE. UNFORTUNATELY, I WAS A LOYAL HONDA OWNER FOR 22 YEARS, AND HONDA STOOD BEHIND THEIR PRODUCT IN THE PAST. WITHIN THE PAST 6 YEARS, HONDA HAS RECEIVED ENORMOUS PUBLICITY ABOUT THEIR AUTOMOBILES, UNFORTUNATELY, HONDA HAS DISREGARDED THEIR PAST, PRESENT CUSTOMERS WHEN PROBLEMS WITH THE VEHICLE OCCURS. UNTIL THE CUSTOMER REALIZES THE DEALERSHIP OR AMERICAN HONDA DID NOT PROVIDE ASSISTANCE RESOLVING CAR PROBLEMS IN OR OUT OF WARRANTY, CONSUMERS HAVE NO RECOURSE WHILE OR UNTIL INVOLVING THE GOVERNMENT OR COURTROOM. AMERICAN HONDA WILL CONTINUALLY SWEEP CONSUMER COMPLAINTS WITH CERTAIN VEHICLES UNDER THE RUG. *NM