NHTSA Complaint #10160113 — 2002 GMC ENVOY

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Complaint Details

ODI Number	10160113
Vehicle	2002 GMC ENVOY
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	June 7, 2006
Date Filed	June 18, 2006
Mileage	32,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CT

Consumer Description

HAVE A 2002 GMC ENVOY, BOUGHT NEW. 8 RECALLS, BALL JOINT AND SPEAKER FAILURES. AT 32000. MILES, THE TRANSMISSION FAILED. DEALER DIAGNOSED WITH SUN-SHELL GEAR PROBLEM, THAT WAS ADDRESSED BY A GM REPAIR BULLETIN. AT 37000. TRANSMISSION FAILED AGAIN. DEALER ADVISED THE ENTIRE TRANSMISSION NEEDED REPLACEMENT, BUT IT WAS NOT RELATED TO HIS OCT. 05 REPAIR. CONTACTED GM CUSTOMER SERVICE, HAVE A FILE NUMBER, BUT HAVE NOT HEARD FROM ANYONE IN 2 WEEKS. THEY ADVISE THAT THE GM AREA REPRESENTATIVE HAS NOT CALLED ANYONE BACK, EITHER THE DEALER OR GM CS. ?? ASKED TO CONTACT HIM MYSELF AND WAS TOLD I COULD NOT DO THAT. ASKED WHERE I COULD CONTACT CEO RICK WAGONER AND WAS TOLD THAT NO ONE CAN GIVE OUT THAT INFO. A BUNKER IN COLARADO MAYBE? *NM

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