NHTSA Complaint #10158148 — 2005 CHRYSLER PACIFICA

I PURCHASED THE VEHICLE USED IN FEB 2006 AND IT HAD APPROXIMATELY 17500 MILES ON IT. SHORTLY AFTER PURCHASING THE VEHICLE, I WENT ON A TRIP WITH THE FAMILY TO FLORIDA AND THIS IS WHEN IT FIRST INCIDENT OCCURRED. THE FIRST TIME THAT IT HAPPENED I DIDN'T REALLY THINK TOO MUCH ABOUT IT. I WAS PULLING INTO A PARKING SPACE AND THE CAR HAD CUT OFF. THE CAR ROLLED TO A STOP AND THEN I NOTICED THAT THE CAR HAD CUT OFF AND I RESTARTED AND DIDN'T THINK TOO MUCH ABOUT IT. SINCE THEN THE CAR HAS CUT OFF THREE TIMES WITH MY WIFE DRIVING THE CAR. THIS HAS OCCURRED OVER THE LAST THREE MONTHS AND THE LAST INCIDENT WAS ON MAY 23, 2006 AND I WAS SITTING IN THE PASSENGER SEAT WHEN IT HAPPENED WITH HER. THE LAST OCCURRENCE WAS SCARY BECAUSE IT WAS WHEN WE WERE MAKING A RIGHT HAND TURN AND ANOTHER VEHICLE WAS COMING. LUCKILY THE VEHICLE HAD ROOM TO GO AROUND BUT UNDER OTHER CIRCUMSTANCES THIS COULD HAVE BEEN SERIOUS. I CALLED THE DEALERSHIP TO MAKE AN APPOINTMENT TO HAVE THE CAR LOOKED AT BECAUSE THE LAST THING THAT I WANT IS FOR MY PREGNANT WIFE AND KIDS TO BE INVOLVED IN AN ACCIDENT BECAUSE THE CAR STALLED WHILE TURNING. AFTER READING COMPLAINTS FROM THIS WEBSITE, I READ THAT IN A LOT OF INSTANCES IN THE OTHER CASES THAT THE DEALERSHIPS COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE SO I CALLED CHRYSLER CUSTOMER SERVICE TO INQUIRE ABOUT THIS ON MAY 24, 2006. I SPOKE WITH CUSTOMER SERVICE REPRESENTATIVE POLLY AND SHE SAID HER CUSTOMER SERVICE NUMBER WAS HQD. SHE RESEARCHED THE PROBLEM AND SAID THAT CHRYSLER DID NOT HAVE ANY RECORD OF COMPLAINTS REGARDING THIS PROBLEM AND REFERRED ME TO THE DEALERSHIP. SHE ALSO STATED THAT SHE COULD NOT PROVIDE ME WITH ANY PHONE NUMBERS TO SENIOR MANAGEMENT OF CUSTOMER SERVICE BECAUSE THAT WAS PROPRIETARY. *JB