NHTSA Complaint #10156793 — 2006 JAGUAR XK

ON 12/05 I LEASED A 2006 JAGUAR XK8 CONVERTIBLE FROM MADISON NJ AND HAD IT FLAT BEDDED TO MIAMI. WHEN I 1ST DROVE IT I HEARD A TICK TICK NOISE UPON ACCELERATION . CALLED MADISON AND WAS TOLD TO TAKE IT TO A MIAMI JAG DEALER. TOOK IT TO WARREN HENRY JAG . SVCE MANAGER. SAID HE DIDN'T HEAR ANYTHING. HAD MAN DRIVE AROUND WITH ME. THEY STILL DENIED HEARING NOISE. THEY PUT IT UP ON A LIFT. COULDN'T FIND ANYTHING. I CALLED JAGUAR AMERICA AND THEY CALLED WARREN HENRY- I TOOK IT BACK AND THEY TOLD ME THAT MY CAR NEEDED A WHOLE NEW ENGINE. I CALLED MADISON AND JAG AND TOLD THEM I DIDN'T WANT A REBUILT CAR I WANTED A NEW CAR . THEY ALL DECIDED I SHOULD LET THEM REPLACE THE MOTOR. AFTER THEY DID APPROX 2 WKS AGO (WARREN HENRY) THEY RETURNED IT AND LEFT THE WORK ORDER IN IT. WORK ORDER STATES THAT JAGUAR SENT THE WRONG ENGINE SO MECHANIC ASKED WHAT TO DO. HE WAS TOLD TO STRIP MY OLD ENGINE AND TAKE PARTS OFF NEW AND REBUILD. IT STATES THAT HE DRAINED THE OIL AND "IT WAS BLACK LIKE A 5000 MILE CHANGE HADN'T BEEN DONE". MY CAR IS NEW ---IT ONLY HAD 1000 MILES . THERE WERE ENGINE PARTS LEFT IN THE TRUNK AND THE TRUNK IS ALL RIPPED APART AND THE ENGINE COVER IS MISSING THE BATTERY COVER ISN'T THERE- ITS A WRECK AND IS ALSO SCRATCHED ALL OVER. NOW MADISON SAYS THEY WILL PICK IT UP NEXT WEEK BUT THEY DON'T TELL ME WHAT THEY WILL DO. I'M STILL PAYING THE LEASE PAYMENTS AND I'M SCARED TO EVEN DRIVE THE CAR. PLEASE HELP ME. *JB